At Twin PC Parts, we are committed to providing high-quality IT hardware products and a reliable shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to make the process simple and transparent.

Returns Eligibility

Customers may request a return within 7 days of receiving the product. To be eligible for a return:

• The item must be unused and in its original condition
• All original packaging, accessories, and documentation must be included
• The product must not be physically damaged or tampered with

Any item that does not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

• Items damaged due to misuse or improper handling
• Products without original packaging
• Clearance or special sale items (if mentioned)

Return Process

To initiate a return, please contact our support team with your order details. Once your request is approved, you will be guided on how to send the product back to us.

Customers are responsible for return shipping charges unless the product received is defective or incorrect.

Refund Policy

After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–7 business days
• The amount will be refunded through the original payment method

Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange, contact our support team with proof (images/videos).

Damaged or Incorrect Items

If you receive a defective or incorrect product, please report it within 24–48 hours of delivery. We will arrange a replacement or refund at no extra cost.

Contact Us

If you have any questions regarding our Return & Refund Policy, feel free to contact us through our website.

Email: sales@twinpcparts.com