At Twin PC Parts, we aim to provide reliable IT hardware products and transparent warranty support. Please review the following warranty terms carefully before making a purchase.

General Warranty Disclaimer

Except for the warranties explicitly stated in this document, Twin PC Parts makes no other representations or warranties, either express or implied, regarding any products sold.

This includes, but is not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Warranties arising from trade usage or course of dealing

Twin PC Parts acts solely as a distributor and reseller, not as the manufacturer of the products offered.

Refurbished Product Warranty

All certified refurbished products sold by Twin PC Parts include:

• 90-Day Replacement Warranty
• 30-Day Refund Policy (from the date of delivery)

For refund-related claims, please refer to our Return & Refund Policy section.

Manufacturer Warranty

Some products may include a manufacturer warranty (1 year or more), depending on the brand and category.

• Twin PC Parts will pass on applicable manufacturer warranties to the customer
• For warranty claims, repairs, or technical support, customers must contact the manufacturer directly
• Manufacturer policies may vary, and certain sealed items may not be eligible for return once opened

Service Expectations

By using our website and services, you acknowledge that Twin PC Parts does not guarantee that:

• Services will fully meet your specific requirements
• Website access will be uninterrupted, secure, or error-free
• All product information will meet your expectations
• Any technical or software-related issues will be resolved

User Responsibility

Any products, software, or materials obtained from Twin PC Parts are used at your own risk.

• You are responsible for any damage to your system or data loss
• No verbal or written advice from Twin PC Parts creates additional warranties beyond those stated

Limitation of Liability

Under no circumstances shall Twin PC Parts be held liable for any of the following:

• Direct or indirect damages
• Incidental or consequential losses
• Loss of data, profits, or business interruption

This applies regardless of the cause, including product use, misuse, or inability to use the product—even if Twin PC Parts has been advised of potential risks.

Exclusions (Not Covered Under Warranty)

The warranty does not cover:

• Missing memory modules or flash components
• Software-related issues (may incur additional charges)
• Customer-induced damage or physical alterations
• Parts not supplied by Twin PC Parts
• Misuse, unauthorized repairs, or modifications
• Damage caused by natural or human-made disasters
• Issues due to unauthorized or custom-installed software
• Virus infections due to improper system maintenance
• Problems caused by non-standard or incompatible components

Transit Damage Claims

If your product is damaged during shipping:

• Report the issue within 2 working days of delivery
• Provide clear images as proof of damage

All valid claims will be processed after inspection of the returned product.

Warranty Claim Requirements

For all warranty claims, customers must:

• Retain the warranty card (if applicable)
• Provide a copy of the original invoice

Failure to provide these documents may result in rejection of the claim.